Terms and Conditions

These Terms and conditions apply between you, the user of my website and Emma Sims trading as The Cornish Artisan, the owner and operator of this website. Please read these terms and conditions carefully as they effect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of my website.If you do not agree to to be bound by these terms and conditions, you should stop using my website immediately. User or users means any third party that accesses my website and is not either 1) employed by me, Emma Sims and acting in the course of my employment or 2) engaged as a consultant or otherwise providing services to me Emma Sims and accessing my website in connection with the provision of such services.

You must be 18 years of age to use my website. By using my website you are confirming that you are at least 18 years of age and agreeing to my terms and conditions presented to you.

By placing an order on my website you have accepted and agreed to my terms and conditions. Once your order has been accepted by me you will receive a confirmation email and from that point you have now entered into a legally binding contract between yourself and me, Emma Sims trading as The Cornish Artisan.


Products are those that are shown on my website for purchase, and are subject to availability. When you place an order to purchase products available on my website you will be required to provide all relevant information, such as name, postal address, telephone number email and payment details, to process your order. Your payment details are encrypted to ensure safe handling and protection of your personal information.

All prices of my products are in pound sterling and inclusive of VAT. The price of products are subject to change without notice. The price applicable will be the price stated at order placement. The sub-total is the total of products ordered without shipping charges. You, the customer, are required to pay the total sum stated which includes the sub-total of products together with the shipping charges. Please see my shipping and delivery page for more information. 

I confirm that the pictures shown of my products on my website are an accurate representation, however the images displayed on a computer or mobile screen may differ slightly from the actual product. All of my range of products are handcrafted using 100% natural ingredients, these ingredients may have subtle differences in colour and may change the product slightly from batch to batch, this however will not effect the efficiency or quality.

I am mindful of my impact on this beautiful planet and committed to only using the resources needed and not over consuming, the ingredients that I use are from the earth. Sometimes stocks may be low due to all aspects of growing and harvesting, climate and growing conditions etc. Stocks will be replenished accordingly; managing my business in alignment with the natural ebbs and flows of nature.

 My products are clearly stated with ingredients and directions for use, precautions and storage. Please follow these instructions, they are for your benefit. I do not accept responsibility for any damage to yourself or to the product due to failure to follow the recommended instructions and advice. You are solely responsible for determining and purchasing the correct product for yourself, however I am always happy to advise if you are having difficulties with your choice prior to purchasing.

The purchasing of my products through my website are solely for domestic and private use and not for stockists, wholesale or business purchase. Please contact me via my contact page for interest of this nature. My products remain the property of me Emma Sims trading as The Cornish Artisan and must not be resold to a third party. On occasion this website may contain links to third party websites, these websites are not under the control of Emma Sims. I assume no responsibility from the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. 


As a consumer you have rights regarding any product that maybe faulty. If a product is faulty you can contact me for a replacement product or a full refund. If however you want to return a product which does not contain any fault then you have the right to do so, as long as you return to me within 14 days from purchase and the product is unopened and fit for re-sale. You will however be required to pay the shipping charges for the return of the product.

When placing an order, if you make a mistake, please contact me as soon as possible so I can assist with any problems. I am happy to refund in full or exchange if products become damaged during shipping. I will refund shipping charges where products have become damaged during transit. The refund will be through the method used to pay for your products. Please note, on all occasions I will need proof of purchase and proof of shipping so please retain your receipts to ensure a straightforward resolvement.

If you purchase my products from another outlet or stockist then returns must be taken to the original place of purchase. Please send any returns to me: Emma Sims, The Cornish Artisan, Villa St Rhoda, Tregea Terrace, Portreath, Cornwall TR16 4NG. I will endeavour to support and assist you in this process a swiftly as I am able.


Emma Sims trading as The Cornish Artisan shall not be liable to you in any respect of any losses arising out of events beyond our reasonable control. To the maximum extent permitted by law, Emma Sims trading as The Cornish Artisan accepts no liability for any of the following: a) any business losses, such as loss of profits, income, revenue, anticipated savings, contracts, goodwill or commercial opportunities; b) loss or corruption of any data, data base or software; c) any special, indirect or consequential loss or damage.

Emma Sims, trading as the Cornish Artisan reserves the right to refuse to provide products to those who do not comply with the terms and conditions presented to you. Withhold products that have been ordered and not payed for. I have the right to refuse any further service.

Nothing in these terms and conditions will: a) limit or exclude my or your liability for death or personal injury resulting from our or your negligence, as applicable; b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or c) limit or exclude any of mine or your liabilities in any way that is not permitted under applicable law.


All the content included on my website, is the property of Emma Sims trading as The Cornish Artisan, our affiliates or other relevant third parties. In these terms and conditions, "content" means any text, graphics, images, audio, video,software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this website. By continuing to use my website you acknowledge that such content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on this site without the owner's prior written permission. You may for your own personal, non-commercial use only, do the following a) retrieve, display and view the content on a computer or mobile screen. You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any content without the written permission of Emma Sims trading as The Cornish Artisan. 


Any online facilities, tools, services or information that Emma Sims trading as The Cornish Artisan makes available throughout this website (the SERVICE) is provided "as is" and on "as available" basis. I give no warranty that the service will be free of defects and/or faults. To the maximum extent permitted by the law, I provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. Emma Sims is under no obligation to update information on this website. Whilst I do use reasonable endeavours to ensure that my website is secure and free of errors, viruses and other malware, we give no warranty or guarantee in that regard and all users take responsibility for their own security, that of their personal details.

All information provided on this website regarding Health and Wellbeing is provided as a complimentary means of information and is not by any means to replace the supervision and advice provided by a Medical professional. Any use of the information provided is done so with the full acknowledgement and agreement to my terms and conditions and the user takes full responsibility for their own Health and Wellbeing and the choices they make at the time.



You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected. These terms and conditions may be varied by me from time to time. Such revised terms will apply to the website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version. This agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.


Emma Sims trading as The Cornish Artisan of Villa St Rhoda, Tregea Terrace, Portreath, Cornwall TR16 4NG. Operates the website www.thecornsishartisan.co.uk You can contact me Emma Sims by email on e_whistance@yahoo.co.uk