Privacy Policy

This is the privacy notice of Emma Sims trading as The Cornish Artisan. I operate from Villa St Rhoda, Tregea Terrace, Portreath, Cornwall TR16 4NG.

ACCEPTANCE AND CONSENT

By using my website www.thecornishartisan.co.uk you are accepting and consenting to the terms and conditions outlined within my privacy policy. The privacy policy informs you, my customer, how I collect, use and process your personal information.

I take seriously the protection of your privacy and confidentiality. I understand that all visitors to my website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not be passed onto any third party except with your permission and for the purpose of my service to you which may include, newsletter subscription. If you subscribe to my newsletter, you are greeing and giving consent that I can email you with information such as offers, tips, advice and information with regards to my business and service.Your personal details will therefore be stored in mail chimp storage to complete this service to you. This website is powered by Square Space which automatically collects and stores your data for the functionality of my website. You can view their privacy policies on their websites.You are within your rights to request cancellation of newsletter subscriptions at any time and for removal of all your personal data. Please contact me via my email on e_whistance@yahoo.co.uk

PERSONAL INFORMATION

I undertake to preserve the confidentiality of all the information you provide to me. When you visit my website you will be asked to provide your name and email address for subscription to my newsletter which is of course optional. You will also be asked to provide your contact details, name, address and telephone number, email address and your credit/debit card information if placing an order. Your financial information is always encrypted and protected by SSL technology.

HOW I USE YOUR PERSONAL INFORMATION

The law requires me to determine under which six defined bases I process different categories of your personal information, and to notify you of if a basis of on which I process your personal information. I will use your information to communicate with you via my contact page to answer any questions or queries relating to my products and services. Or via my newsletter subscription. To process orders accurately and efficiently and to contact you if you may have any problems with your order or the placement of your order. To monitor the use of each page within my website and to collect analytical information such as volume of visitors, how many clicks on each page etc. I also use this information to monitor miss-use of my website. I will retain the personal information you have provided except that of your credit/debit card information until either party requests the cancellation of our contract with one another.

PROTECTION OF YOUR PERSONAL INFORMATION

Your personal information is kept confidential at all times and only used for the purpose of providing you with the best service and product purchase and delivery that I can offer you. Your information is kept safe and cannot be accessed by any other persons not related to the purpose of my business. Your financial information is securely encrypted via secure socket layer (SSL) technology. Your transactions are processed securely through a gateway provider. This page maybe branded to look like a page on my website but is not controlled by me. Look for the closed padlock or other trust mark in your browser's URL bar or tool bar.

INFORMATION I AM REQUIRED BY LAW TO PROVIDE

I am subject to the law, like everyone else. Sometimes I may have to process your information in order to comply with a statutory obligation. For example, I may be required to provide information to the legal authorities if they so request or if they have the proper authorisation as a search warrant or court order. This may include your personal information.

I do not collect personal information or form a contract with anyone under the age of 18 years. My products are suitable for children but need to be purchased by a consenting adult.

It is your right to request the cancellation of the use of your personal information. Please feel free to contact me e_whistance@yahoo.co.uk

I may on occasion link to other websites. Please be aware that my privacy policies do not cover third party websites and I am not responsible for policies on another website.These sites should have their own set of terms, conditions and privacy policy .

USE OF COOKIES

As you enter my site you will be asked if you allow the use of cookies. Cookies are placed on your computer hard drive by your web browser when you visit any website. They allow information gathered on one page to be stored until it is needed for use on another,allowing your experience on my website to be personalised to you. Cookies allow me to adapt my site to the requirements of each visitor, monitoring the use and improving when required. You can of course choose not to allow the use of cookies but this may impair your experience on my site.

SENDING A MESSAGE TO ME

When you contact me, through my website or by email, I will collect the data you have given to me in order to reply with the information you need. I will retain personally identifiable information associated with your message, such as your name and email address so as to be able to track communications with you to provide a high quality service.

COMPLAINTS

If I receive a complaint I will record all the information that you give to me and use that information to resolve your complaint. I may also compile statistics showing information obtained from this information to asses the level of service I provide, but not in a way that could identify you or any other person.

REVIEW OF THIS PRIVACY POLICY

I may update this poilcy when necessary. The terms and conditions stated here are applicable on the day that you visit my website. My policy has been complied so as to comply with the law of every country or legal jurisdiction in which I aim to do business. If you would like to ask any questions regarding this policy then please email me e_whistance@yahoo.co.uk